Refund Policy

Deposit/Tuition

For reservations before May 1, a $600 deposit per child is required with your reservation. The balance is due May 1. For reservations made on or after May 1, you must pay in full with your reservation. If you apply prior to May 1st, you may elect to make installment payments with the final payment due on May 1st. Installment payments are due the 1st of each month. If paying by check, please make it payable to Shaffer's High Sierra Camp, Inc. and send it to 248 San Marin Drive, Novato, CA 94945-1221. Your space is NOT reserved until your check has cleared or your credit card, debit card, or e-check payment is processed. Late payments incur a $10 late fee. Returned checks incur a $35 fee.

Late Pick-Up Fee

You must pick up your child by 11:00 a.m. on the Friday at the end of your session or Saturday if your child is enrolled in Session 5. Because our staff are given time off or are otherwise leading activities, we do not have extra staff to supervise children whose parents are late in picking them up. If you are late picking up your child, we will have to make special staffing arrangements and you will incur a fee of $60/hour/child.

Cancellation Fee

For cancellations before February 1, your deposit/full tuition is refundable less a $100 cancellation fee.  For cancellations February 1 through April 30, your deposit/full tuition is refundable less a $250 cancellation fee.  And for cancellations after May 1, there is no refund with an exception for applications also made after May 1, in which event you may cancel within 7 days of making the reservation or the start of your session, whichever comes first, and receive a refund less a $100 cancellation fee.  Cancellation fees are charged per application, so families who cancel, for example two children, would incur a cancellation fee for each child's cancelled application.

If you register through a group, school or outlet AND utilized a Group Code, a $100 administrative fee will be charged for any cancellation. We highly suggest that you consider obtaining travel insurance that can cover you in the event of emergencies, such as illness or injury, that prevent your child from attending camp. You may obtain information and insurance from Trawick International or other providers. Check those providers for coverage benefits, costs, and window to purchase a policy.  We understand you must purchase a policy at or within a limited period of time after enrolling. 

Optional Activities

A camper's desire to participate in a raft trip and/or a horseback trail ride is confirmed with the camper approximately two days before the trip and relayed to the outfitters. Once confirmed, there are no refunds for non-attendance. All optional activities are subject to a minimum and maximum signup requirement and to weather and water conditions. If more campers sign up than the outfitters have room or for which we have transportation, children will be permitted to attend on a first-come, first-served basis (i.e., based on the date you enrolled your camper for the activity). If there is no space for your child on a horseback trail ride or a rafting trip, then you will receive a refund. Specialized Program Tracks are considered Optional Activities. Enrollment in a specialized program track will be on a first-come, first-served basis, as described above. Once a camper has secured a spot in one of the specialized program tracks and the program commences, there will be no refund if the camper withdraws. However, if the camper withdraws prior to the commencement of the specialized program track, then you will receive a full refund. If a trip is terminated early due to weather, fire or other conditions beyond our control, there will be a pro rata refund. Any unused optional activity credit, subject to the above, will be refunded. Refunds are made by September 15.

Camp Store Credit

The Camp stocks its store with toothpaste, sunglasses, batteries, water bottles, and other items that are frequently forgotten, lost or broken. The store also carries high quality clothing such as T-shirts and hoodies that are made to last. The store credit allows your camper to make purchases without worrying about carrying money. Any unused camp store credit is fully refundable regardless of if or when or why a camper cancels or leaves camp. Refunds are made by September 15.

Transportation

If you make a paid reservation for bus transportation to/from Camp, that fee is fully refundable if the reservation is cancelled prior to bus departure, but not after.

Expulsion for Inappropriate Behavior

Though rare, there are occasions when the Camp needs to expel a camper for inappropriate behavior. There are no refunds for campers expelled for inappropriate behavior. Inappropriate behavior includes possessing any weapon, violence or threats of violence, use of illegal or unauthorized drugs or alcohol, smoking, use of fire, vandalism, stealing, repeatedly displaying an uncooperative attitude or disrespect for others, and any other action that in the directors' opinion threatens the health, safety, or well-being of any person or animal, or the smooth operation of the Camp. Marijuana remains illegal under federal law, and the Camp is located on federal land, so Marijuana will be treated as an illegal drug. (If your child has a behavior issue, please be sure to disclose the details in the health form so that the Camp is informed and can help craft a supportive approach for your child, if possible. All health information is kept confidential and disclosed only on a need-to-know basis.)

Make your risk-free reservation today!

If your plans change, you can get a full refund less a cancellation fee before May 1st. And if you enroll after May 1st, you may still cancel and receive a refund less a cancellation fee if you notify the Camp within 7 days of your enrollment or the start of your child's session, whichever comes first.

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Make your reservation today!

If your plans change, you can get a refund before May 1st less a cancellation fee. And if you enroll after May 1st, you may still cancel and receive a refund if you notify the Camp within 7 days of your enrollment, or the start of camp for your child, whichever comes first, less a cancellation fee.  (See our Refund Policy.)

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