Refund Policy

Enrollment

You may reserve a space prior to November 1 without a deposit; your deposit will be required on November 1. We will provide you notice and then we will process the deposit automatically on November 1 using the credit card or eCheck we have on record. If you are paying by check, your check must be received by November 1. Between November 1 and May 1, a deposit of $600 per child must accompany your reservation. Payment may be made by check, eCheck, VISA, MasterCard, or Discover. The balance is due May 1. If you apply prior to May 1st, you may elect to make installment payments with the final payment due on May 1st. Installment payments are due the 1st of each month. If paying by check, please make it payable to Shaffer s High Sierra Camp, Inc. and send it to 248 San Marin Drive, Novato, CA 94945-1221. To reserve a space on or after May 1, you must pay in full. Your space is NOT reserved until your check has cleared or your credit card payment is processed. Late payments incur a $10 late fee. Returned checks incur a $35 fee. You must pick up your child by 11:00 a.m. on the Saturday at the end of your session. Because our staff are given time off or are otherwise leading activities, we do not have extra staff to supervise children whose parents are late in picking them up. If you are late picking up your child, we will have to make special staffing arrangements and you will incur a fee of $60/hour/child.

Deposit/Tuition

Your deposit/full tuition is fully refundable up to May 1st or 7 days after your enrollment, whichever is later. But because we hire staff and purchase equipment and supplies based on our anticipated enrollment, the deposit/full tuition is not refundable thereafter, subject to our Fun Guarantee. If you register through a group, school or outlet AND utilized a Group Code, however, then a $75 administrative fee will be charged for any cancellation. We highly suggest that you consider obtaining travel insurance that can cover you in the event of emergencies, such as illness or injury. You may obtain information and insurance from TravMark at (800) 358-0779 x221, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit TravMark, or from AMSkier at (570) 226-4571, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit AMSkier.

Optional Activities

A camper's desire to participate in a raft trip and/or a horseback trail ride is confirmed with the camper approximately two days before the trip and relayed to the outfitters. Once confirmed, there are no refunds for non-attendance. All optional activities are subject to a minimum and maximum signup requirement and to weather and water conditions. If more campers sign up than the outfitters have room or for which we have transportation, children will be permitted to attend on a first-come, first-served basis (i.e., based on the date you enrolled your camper for the activity). If there is no space for your child on a horseback trail ride or a rafting trip, then you will receive a refund. Specialized Program Tracks are considered Optional Activities. Enrollment in a specialized program track will be on a first-come, first-served basis, as described above. Once a camper has secured a spot in one of the specialized program tracks and the program commences, there will be no refund if the camper withdraws. However, if the camper withdraws prior to the commencement of the specialized program track, then you will receive a full refund. If a trip is terminated early due to weather, fire or other conditions beyond our control, there will be a pro rata refund. Any unused optional activity credit, subject to the above, will be refunded. Refunds are made by September 15.

Camp Store Credit

The Camp stocks its store with sundries such as toothpaste, suntan lotion, sunglasses, batteries, water bottles, and other items that are frequently forgotten, lost or broken. The store also carries candy, snacks and mementos such as T-shirts. The store credit allows your camper to make purchases without worrying about carrying money. Any unused camp store credit is fully refundable regardless of if or when or why a camper cancels or leaves camp. Refunds are made by September 15.

Transportation

If you make a paid reservation for bus transportation to/from Camp, that fee is fully refundable if the reservation is canceled prior to bus departure, but not after.

Fun Guarantee

We guarantee that your camper will have fun or we will refund your child's tuition. To take advantage of this guarantee, send us a written request within 7 days of your child's last day at camp stating that he/she did not have fun and that you would like a refund pursuant to the Fun Guarantee. The refund applies only to tuition; it does not cover camp store purchases or optional activities and your child must have attended Camp for at least one week and not more than 10 days. This time frame is designed to give the Camp enough time to prove that its programming is fun. However, we believe that a camper should know within 7 days whether our program is fun and the 10 day limit is to protect the Camp against abuse. The Fun Guarantee does not apply to any child expelled for inappropriate behavior. The fun guarantee is intended as an assurance that we have a quality program. It is not intended as insurance against illness or injury, nor is it intended as insurance against homesickness, which is a child developmental issue rather than a program quality issue. There are no refunds for campers expelled for inappropriate behavior. Inappropriate behavior includes possessing any weapon, violence or threats of violence, use of illegal drugs or alcohol, smoking, use of fire, vandalism, stealing, repeatedly displaying an uncooperative attitude or disrespect for others, and any other action that in the directors' opinion threatens the health, safety, or well-being of any person or animal, or the smooth operation of the Camp. Marijuana remains illegal under federal law, and the Camp is located on federal land, so Marijuana will be treated as an illegal drug.

Camper Photos

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