Refund Policy

Given the uncertainty that the coronavirus has created in terms of businesses being able to operate and the financial impact on everyone, the Camp has revised its Refund Policy for summer 2020 to help reduce the economic risk of sending your child to summer camp and to provide some peace of mind.

Enrollment

A deposit of $650 per camper is required to secure a reservation. Your deposit/full tuition is fully refundable up to June 1st, or 30 days before your child’s session starts, or 7 days after your enrollment up to the start of your child’s session, whichever is later. So, for example, if you enrolled your child in Session 1 (starting June 14th), your balance is due June 1st; if you enrolled your child in Session 2 (starting June 28th), your balance is due June 1st; if you enrolled your child in Session 3 (starting July 12th), your balance is due June 12th; if you enrolled your child in Session 4 (starting July 26th), your balance is due June 26th); if you enrolled your child in Session 5 (starting August 9th), your balance is due July 10th. If you have not yet enrolled your child, you have the same deadlines; however, you also have 7 days after the date you enroll your child but not past the start of your session if that gives you more time. So, for example, if you enroll your child on May 25th for Session 3 (starting July 12), your balance is due like everyone else on June 12th. But if you signed up on June 20th for Session 3 (starting July 12th) ,you are already within 30 days of the start of your child's session so your deadline is 7 days from the date you enrolled, giving you until June 27th (June 20 + 7 days) to cancel and get a full refund. And if you signed up on July 10th for Session 3 (starting July 12th), you are within 7 days of the start of your child's session so you would have until the start of camp on July 12th to cancel and get a full refund.

When the balance becomes due, the money you paid for tuition (but not for optional activities, camp store credit, or transportation) becomes non-refundable provided we operate. If for some reason we are not able to open for your session, you are entitled to a full refund of all monies paid. If we are able to open for your session but have to close before the end of your session, you will receive a prorated refund.

We accept Visa, MasterCard, Discover, and Checks, and checks. If paying by check, please make it payable to Shaffer's High Sierra Camp, Inc. and send it to 248 San Marin Drive, Novato, CA 94945-1221.

You must pick up your child by 11:00 a.m. on the Saturday at the end of your session. Because our staff are given time off or are otherwise leading activities, we do not have extra staff to supervise children whose parents are late in picking them up. If you are late picking up your child, we will have to make special staffing arrangements and you will incur a fee of $60/hour/child.

Deposit/Tuition

We highly suggest that you consider obtaining travel insurance that can cover you in the event of emergencies, such as illness or injury, that prevent your child from attending camp. You may obtain information and insurance from TravMark at (800) 358-0779 x221, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit http://youth-studentplans.com/default.asp?linkid=shaf11, or from AMSkier at (570) 226-4571, email This email address is being protected from spambots. You need JavaScript enabled to view it., or visit https://www.amskier.com/camp-insurance/.

Optional Activities

A camper's desire to participate in a raft trip and/or a horseback trail ride is confirmed with the camper approximately two days before the trip and relayed to the outfitters. Once confirmed, there are no refunds for non-attendance. All optional activities are subject to a minimum and maximum signup requirement and to weather and water conditions. If more campers sign up than the outfitters have room or for which we have transportation, children will be permitted to attend on a first-come, first-served basis (i.e., based on the date you enrolled your camper for the activity). If there is no space for your child on a horseback trail ride or a rafting trip, then you will receive a refund. Specialized Program Tracks are considered Optional Activities. Enrollment in a specialized program track will be on a first-come, first-served basis, as described above. Once a camper has secured a spot in one of the specialized program tracks and the program commences, there will be no refund if the camper withdraws. However, if the camper withdraws prior to the commencement of the specialized program track, then you will receive a full refund. If a trip is terminated early due to weather, fire or other conditions beyond our control, there will be a pro rata refund. Any unused optional activity credit, subject to the above, will be refunded. Refunds are made by September 15.

Camp Store Credit

The Camp stocks its store with sundries such as toothpaste, suntan lotion, sunglasses, batteries, water bottles, and other items that are frequently forgotten, lost or broken. The store also carries candy, snacks and mementos such as T-shirts. The store credit allows your camper to make purchases without worrying about carrying money. Any unused camp store credit is fully refundable regardless of if or when or why a camper cancels or leaves camp. Refunds are made by September 15.

Transportation

If you make a paid reservation for bus transportation to/from Camp, that fee is fully refundable if the reservation is canceled prior to bus departure, but not after.

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